Shipping & Returns

LARGE ORIGINAL PAINTINGS + MINIS

Domestic Shipping

Please allow 7–10 business days for your artwork to be prepared for shipment. Each original painting requires a custom-made shipping box to ensure the work is properly protected during transit.

Oversized works may require custom crating and/or freight shipping due to their size. When applicable, additional handling or freight charges will be quoted separately prior to shipment.

Once your artwork has shipped, tracking information will be provided via email. All High Desert Studio large original paintings and Minis require a signature upon delivery. Please plan accordingly when providing your shipping address.

Shipping rates are calculated based on the size of the artwork and delivery destination. Please ensure your shipping address is complete and correct before placing your order. High Desert Studio is not responsible for additional shipping costs resulting from an incomplete or incorrect address.

High Desert Studio is not responsible for carrier delays or packages lost or stolen after confirmed delivery. If your artwork arrives damaged, please contact us within 48 hours of delivery with photographs of the artwork and all original packaging so we can assist with a carrier claim.

Orange County Delivery

Complimentary delivery is available for large original paintings and Minis within Orange County, California. Please contact us prior to purchasing to arrange local delivery.

Alaska, Hawaii + Canada

Shipping to Alaska, Hawaii and Canada is available by custom quote. Please contact us prior to purchasing for current shipping rates.

Canadian orders may be subject to import duties, taxes, brokerage fees or other charges imposed by the destination country or carrier. These charges are the responsibility of the recipient and are not included in High Desert Studio's shipping rates.

High Desert Studio is not responsible for customs delays or additional charges incurred upon import. Refused or unclaimed international shipments are not eligible for a refund.

Returns + Exchanges

All original artwork is final sale. Returns, exchanges and cancellations are not accepted.

POCKET PAINTINGS + WATERCOLORS

Domestic Shipping

Pocket Paintings and unframed watercolors typically ship within 3–5 business days. Framed watercolors that are ready to ship will be carefully packaged for transit before leaving the studio.

Watercolors purchased with custom framing have an approximate 2–3 week framing lead time before shipment. Lead times are estimates and do not include transit time.

Tracking information will be sent via email once your order has shipped. Please ensure your shipping address is complete and correct before placing your order. High Desert Studio is not responsible for packages returned or additional shipping costs resulting from an incomplete or incorrect address.

If multiple framed works are purchased and can be safely shipped together, any significant shipping overage will be refunded after fulfillment.

Alaska, Hawaii + Canada

Shipping to Alaska, Hawaii and Canada is available by custom quote for Pocket Paintings and original watercolors. Please contact us prior to purchasing for current shipping rates.

High Desert Studio is not responsible for customs delays or additional charges incurred upon import. Refused or unclaimed international shipments are not eligible for a refund.

Returns + Exchanges

All original artwork, including Pocket Paintings and watercolors, is final sale. Returns, exchanges and cancellations are not accepted.

Custom framing is also final sale.

LINEN PRINTS

Domestic Shipping

Each High Desert Studio linen print is made to order. Please allow approximately 1-2 weeks for production before your order is prepared for shipment. Production times are estimates and do not include transit time.

Once your order has shipped, tracking information will be provided via email. Shipping rates are calculated based on the size of your order and delivery destination.

Please ensure your shipping address is complete and correct before placing your order. High Desert Studio is not responsible for additional shipping costs resulting from an incomplete or incorrect address.

High Desert Studio is not responsible for carrier delays or packages lost or stolen after confirmed delivery. If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the artwork and all original packaging so we can assist with a carrier claim.

Alaska + Hawaii

Shipping to Alaska and Hawaii is available by custom quote. Please contact us prior to purchasing for current shipping rates.

International Shipping

Linen prints are currently available for shipping within the United States only. International shipping is not available at this time.

Returns + Exchanges

Linen prints are made to order and are final sale. Returns, exchanges and cancellations are not accepted.

TEXTILES

Shipping Domestic

High Desert Studio is a small business, so please allow 3 business days for order processing on wool soft goods. Tracking info via UPS ground will be sent via email for your convenience. Please note that High Desert Studio is not responsible for incomplete or incorrect shipping addresses that may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs. Orders may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.

Shipping International

High Desert Studio currently offers international shipping to Canada for our wool soft goods. Please note that High Desert Studio is not responsible for any applicable duty fees or import taxes which may arise upon accepting your parcel. Duty tax is charged at the discretion of the shipping company and the laws of the country that is receiving the art. During any international customs process, duty fees may be charged upon receipt. Refusal of packages does not result in a refund as the package will be considered abandoned by the courier. Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs. Orders may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.

Delivery

High Desert Studio offers delivery for wool orders to customers in South Orange County. If you are a local client, please get in touch via email for delivery timelines & quotes.

Returns

Wool soft goods may be returned or exchanged within 14 days of receipt, but must be in new / unused coniditon with original packaging. Items must be postmarked by the 14th day to be eligible for a refund. Shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. High Desert Studio cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item we will process your return and a refund will be issued to your original payment method. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt

Wool Care

All of our products are hand-made and thus have organic imperfections which add to the beauty of each hand painted or woven item. Wool products made with plant based dyes may naturally fade overtime and only adds to the unique characteristics of each handmade item. Please view more in depth care instructions here.